Terms and Conditions of Service
Merchant Information:
- Name: Alto Kids LLC
- Identification Code: 402367719
- Legal Address: 4 Vani Street, Tbilisi
- Email: info@altokids.ge
- Phone: (+995) 551 13 97 00
1. General Provisions and Our Services
1.1. The website www.altokids.ge is an online store that enables customers to purchase the products listed on the site and use the courier delivery service.
1.2. Adding a product to the cart does not reserve it. If an in-stock item sells out before payment is completed but the amount is nevertheless charged due to a technical reason, Altokids.ge will refund the full amount paid to the same bank account within 2 to 5 business days.
1.3. If information on the website about a product’s price or characteristics is incorrect due to an obvious system or technical error, the Company has the right to cancel the order. In such a case, the amount paid will be refunded to the customer in full to the same account.
2. Customer Profile and Personal Data
2.1. To place an order or register on Altokids.ge, the mandatory fields must be completed. Personal data is processed for the purposes of receiving and processing orders, delivering and/or returning items via courier service, and administering payments.
2.2. The customer is responsible for maintaining the confidentiality of their account and password. Any action performed from the customer’s profile shall be deemed to have been performed by the customer personally.
2.3. For security purposes, if you suspect unauthorized or improper use of your profile, contact the Company’s administration immediately.
3. Placing an Order and Payment Methods
3.1. Products can be purchased from the online store 24 hours a day, any day of the week, including weekends and public holidays.
3.2. Payment on the website can be made by non-cash means: Visa, Mastercard and Amex cards issued by any bank, as well as the Apple Pay and Google Pay payment systems.
3.3. When paying by card, the customer is redirected to the secure page of the relevant bank; the Company does not store the customer’s full bank card details.
4. Delivery Terms and Timeframes
4.1. Products purchased on Altokids.ge are delivered within the city of Tbilisi to the address specified by the customer.
4.2. Orders in Tbilisi are delivered within 1–3 calendar days:
- Over 100 GEL: delivery is free for orders worth more than 100 GEL.
- Up to 100 GEL: the delivery fee for orders worth up to 100 GEL is 10 GEL.
4.3. In accordance with the legislation of Georgia, in a distance sale the risk of accidental loss of or damage to the item passes to the customer only once the customer (or a person designated by them) has physically received the item.
5. Withdrawal from the Contract and Return of Products
5.1. In accordance with the Law of Georgia “On the Protection of Consumer Rights”, the customer has the right to withdraw from the distance contract without giving any reason and to return the purchased product within 14 calendar days of receiving it (the period starts on the day following delivery).
5.2. To submit a return request, the customer must send a notice to the Company’s email address: info@altokids.ge.
5.3. In accordance with the law, the 14-day unconditional return rule does not apply to:
- items whose retail price does not exceed 30 (thirty) GEL;
- hygiene items, if the item was delivered in sealed packaging and the packaging has been opened or the hygiene protection sticker has been removed/damaged (except where the item turns out to have an original defect).
5.4. For an unconditional return, the product must retain its original saleable appearance, undamaged packaging/box and factory label.
5.5. When the customer exercises the right of unconditional return, the customer bears the direct courier cost of returning the item (10 GEL).
5.6. The amount is refunded to the customer within 2 to 10 business days of the product being returned and its condition inspected, to the same account from which the payment was made.
6. Exchange of Purchased Items
6.1. Products may be exchanged for a different size or color of the same value within 14 calendar days of receiving the item.
6.2. An exchange is permitted only if the item retains its saleable appearance, is unused, and is accompanied by the undamaged retail box and factory label.
6.3. To request a product exchange, contact us at the Company’s email address: info@altokids.ge. Exchanges are carried out via courier service.
7. Defective Products
7.1. If a purchased item is found to have an original manufacturing defect (one that existed before purchase and did not result from improper use), the customer has the right to request repair or replacement of the item, or to withdraw from the contract and receive a full refund.
7.2. In the case of replacement or return of a defective product, the transportation and courier costs are covered in full by Alto Kids LLC.